Problems and Solutions
If you encounter
problems with your pen, refer to this section.
Your problem may be described here, and you can
try the solution offered. Be sure you refer to
the Read Me file for the latest troubleshooting
information.
- Problem: You
cannot install the Wacom Pen driver, or you experience
compatibility conflicts after installing the driver.
Solution: Verify that you have a Penabled Tablet
PC. The Wacom Pen driver should only be installed on a Wacom Penabled Tablet PC. To determine if your Tablet PC is Penabled,
visit our Web site at
http://www.wacom.com/tabletpc/.
- Problem:
Clicking is difficult.
Solution: Set the Tip Feel slider
to a softer setting.
- Problem:
Double-clicking is difficult.
Solution: Be sure you are quickly
tapping the tablet surface twice in the
same place. Using the side switch to
double-click is recommended. Try
increasing the Double-Click Distance (see
Adjusting
Double-Click). Try
using a lighter Tip Feel (see Adjusting
the Pen Tip). Try
setting your system to launch programs
with a single click (see
Adjusting
Double-Click).
- Problem:
The pen selects everything, will not stop
drawing.
Solution: Open the Wacom Pen
Settings control panel. Move the Tip Feel slider
toward Firm.
- Problem:
You notice a screen delay at the
beginning of pen strokes.
Solution: In the Wacom Pen Settings control
panel, try decreasing the Double-Click
Distance (see Adjusting
Double-Click).
- Problem:
You have to press hard with the pen when
clicking or drawing.
Solution: Open the Wacom Pen
Settings control panel. Move the Tip Feel slider
toward Soft.
- Problem:
The side switch does not work.
Solution: Open the Wacom Pen
Settings control panel and click on the Advanced
button to view the advanced settings. If
Side Switch + Tip is selected you need to
press the side switch while clicking on
the tablet surface with the pen tip for
an action to occur. If Side Switch Only
is selected, be sure you press the side
switch when the pen tip is in proximity
-- do this without pressing down on the
pen tip.
- Problem:
Cannot move the cursor where you want to
on the screen, or the line you are
drawing does not line up with the
location of the pointer in paint
applications.
Solution: Do a Search or Find for
the TABLET.DAT file and delete it. The
file should be in your Windows or
Windows\System32 folder. Then restart
your computer. When the Wacom Pen driver
loads, it will create a new preferences
file with the factory default settings.
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Company, Limited. All rights reserved. Wacom is a
registered trademark of WACOM Company, Limited. Other
product and company names are trademarks and/or
registered trademarks of the respective owners.
www.wacom.com